Terms of use.
Last updated: 20 October 2026
These terms apply when you use urbanone.com.au. By using the website, you agree to them. If you don't agree, please don't use the website.
Who we are
Urban One is a digital marketing consultancy. We are a sole proprietorship registered in Singapore (UEN 53138024J), working across Singapore and Melbourne, Australia.
In these terms, "we", "us" and "our" mean Urban One. "You" means anyone who uses our website.
Our website is general information
The content on our website, including our Insights articles, is general information about digital marketing. It is not advice for your business. Before you act on anything you read here, check that it suits your situation, or talk to us or another adviser about it.
We work to keep our content accurate and up to date. Search engines, ad platforms and AI tools change often, so some information may become out of date. We don't promise that everything on the website is complete, accurate or current.
Prices and services
Prices on our website are starting prices. The final price and scope are confirmed in a written proposal before any work starts.
Work we do for clients is covered by the proposal or agreement for that work, not by these terms.
Results and case studies
Case studies and results on our website describe work for past clients. They don't promise the same results for your business. Results depend on your market, your competitors, your budget and many other factors.
No one can guarantee search rankings, AI citations or advertising results, and we don't.
Using our content
We own the content we created for this website, including text, graphics, infographics and code, or we have permission to use it.
You may share links to our pages, and you may quote short extracts if you name Urban One and link to the original page. For anything else, such as republishing a full article or reusing our graphics, please ask us first.
Client names, logos and trademarks shown on our website belong to their owners. We show them to describe work we have done.
Acceptable use
When you use our website, please don't:
- break any law
- try to access parts of the website or our systems that aren't public
- interfere with how the website works, or try to overload it
- send spam, false enquiries or harmful code through our forms
Links to other websites
Our website links to other websites, such as Google's documentation and our booking tool. We don't control those websites and we aren't responsible for their content, availability or privacy practices. Their own terms apply when you use them.
Website availability
We aim to keep our website available, but we can't promise it will always be available or free of errors. We may change, pause or remove any part of it at any time.
Liability
As far as the law allows, we aren't liable for any loss or damage that comes from using our website, or from relying on its content.
Nothing in these terms limits any rights you have that cannot be excluded by law. This includes your rights under the Australian Consumer Law.
Privacy
Our privacy policy explains how we collect and use personal information, including information you send through our enquiry form.
Governing law
These terms are governed by the laws of Singapore. If you are a consumer in Australia, you also keep the protections that Australian law gives you.
Changes to these terms
We may update these terms from time to time. We will post the updated terms on this page and change the "Last updated" date.
Contact
For questions about these terms, please use our enquiry form at /contact/ or the "Book a call" link on our website.
Last updated: 20 October 2026